TERMS & CONDITIONS

AGREEMENT TO TERMS
 
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," or "customer") and Shahtez Fashion ("we," "us," "our," or "Company"), operating the website shahtez.shop ("Site").
 
By accessing or using our Site, browsing products, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not use our Site or services.
 
We reserve the right to update these Terms at any time. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.
 
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1. ELIGIBILITY
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By using this Site, you represent and warrant that:
 
  — You are at least 18 years of age, or that you are the parent or legal guardian of a minor using the Site under your supervision.
  — You are a legal resident of the United States or are placing an order for delivery to a valid US address.
  — You have the legal capacity to enter into a binding contract.
  — You are not prohibited from purchasing our products under any applicable law.
 
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2. OUR PRODUCTS
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Shahtez Fashion sells women's clothing, footwear, and related fashion items through our online store at shahtez.shop.
 
Product Descriptions:
  We make every effort to describe and photograph our products accurately. However, we do not warrant that product descriptions, colors, sizes, or other content on the Site are completely accurate, complete, or error-free.
 
  Colors displayed may vary slightly depending on your device's screen settings. Slight variations in embroidery, print placement, or fabric texture may exist in handcrafted items — these are characteristics of artisan craftsmanship, not defects.
 
Size Guide:
  We provide a size guide on our Site to assist you in selecting the correct size. Please consult the size guide before placing your order. We are not responsible for size-related issues resulting from failure to reference our size guide.
 
Product Availability:
  All products are subject to availability. We reserve the right to discontinue, limit quantities, or modify products at any time without prior notice.
 
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3. PRICING AND PAYMENT
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Pricing:
  All prices on our Site are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to correct pricing errors even after an order has been placed.
 
  Prices do not include applicable state or local sales taxes, which will be calculated and displayed at checkout based on your delivery address.
 
Payment Methods:
  We accept the following payment methods:
  — Major credit and debit cards (Visa, Mastercard, American Express, Discover)
  — PayPal
  — Apple Pay
  — Google Pay
  — Shop Pay (where available)
 
  By submitting payment information, you represent that you are authorized to use the payment method provided.
 
Order Confirmation:
  Placing an order does not constitute a confirmed sale.
  Your order is confirmed when you receive an email order confirmation from us. We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraudulent activity, and will issue a full refund in such cases.
 
Taxes:
  Shahtez Fashion collects applicable sales tax for orders shipped to states where we are required by law to do so.
  You are responsible for all applicable taxes, duties, or customs fees related to your purchase.
 
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4. SHIPPING AND DELIVERY
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We ship to all 50 states within the United States. Shipping options, estimated delivery times, and shipping costs will be displayed at checkout.
We are not responsible for delays caused by shipping carriers, weather conditions, or any circumstances outside our control.
Delivery dates provided are estimates only and are not guaranteed.
Risk of loss and title for products pass to you upon our delivery to the shipping carrier.
Please refer to our Shipping Policy page for full details on shipping timelines, carriers, and international shipping (where applicable).
 
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5. USER ACCOUNTS
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Creating an Account:
  You may create an account on our Site to manage your orders, save shipping information, and access member benefits. You are responsible for maintaining the confidentiality of your account credentials.
 
Account Responsibility:
  You are solely responsible for all activity that occurs under your account. Please notify us immediately at Info@shahtez.com if you suspect unauthorized access to your account.
 
Account Termination:
  We reserve the right to suspend or terminate your account at our discretion if we determine that you have violated these Terms or engaged in fraudulent, abusive, or unlawful behavior.
 
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6. INTELLECTUAL PROPERTY
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All content on shahtez.shop — including but not limited to logos, product images, graphics, text, design elements, product descriptions, and the overall look and feel of the Site — is the property of Shahtez Fashion or its content suppliers and is protected by United States and international intellectual property laws.
You may not copy, reproduce, distribute, republish, display, transmit, sell, or create derivative works from any content on this Site without our prior written permission.
Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
 
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7. PROHIBITED USES
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You agree not to use our Site or services for any of the following:
 
  — Any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations.
  — To transmit any unsolicited or unauthorized advertising, promotional materials, spam, or chain letters.
  — To attempt to gain unauthorized access to any portion of our Site, server, or any systems connected to our Site.
  — To engage in any activity that interferes with or disrupts the functioning of the Site or its servers.
  — To collect or harvest any information about other users of the Site without their consent.
  — To impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  — To engage in any fraudulent activity, including the use of stolen payment information or the filing of false chargebacks.
  — To place orders using false or misleading information.
 
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8. THIRD-PARTY LINKS AND SERVICES
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Our Site may contain links to third-party websites or services (such as social media platforms, payment processors, or shipping providers). These links are provided for your convenience only.
We do not endorse, control, or assume responsibility for the content, privacy practices, or terms of service of any third-party websites. Accessing third-party sites is done at your own risk, and we encourage you to review their policies independently.
 
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9. DISCLAIMER OF WARRANTIES
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OUR SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT OUR SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
 
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10. LIMITATION OF LIABILITY
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHAHTEZ FASHION AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL — ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) OUR SITE, PRODUCTS, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
 
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE ORDER OR TRANSACTION GIVING RISE TO THE CLAIM.
 
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11. INDEMNIFICATION
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You agree to indemnify, defend, and hold harmless Shahtez Fashion and its owners, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to:
 
  — Your use of or access to our Site or services.
  — Your violation of these Terms.
  — Your violation of any rights of a third party.
  — Any fraudulent or harmful conduct by you.
 
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12. GOVERNING LAW AND DISPUTE RESOLUTION
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Governing Law:
  These Terms shall be governed by and construed in accordance with the laws of the State of [YOUR STATE], United States, without regard to its conflict of law provisions.
 
Dispute Resolution:
  We encourage you to contact us first at Info@shahtez.com before initiating any formal legal action. We will make every reasonable effort to resolve your concern informally.
 
  If informal resolution is unsuccessful, any dispute arising out of or related to these Terms or your use of our Site shall be resolved through binding arbitration in [YOUR CITY, STATE], in accordance with the rules of the American Arbitration Association (AAA), unless both parties agree otherwise in writing.
 
  You waive any right to a jury trial and agree that all disputes shall be resolved on an individual basis and not as part of any class action or representative proceeding.
 
Small Claims Court Exception:
  Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction.
 
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13. PROMOTIONS, DISCOUNTS, AND COUPON CODES
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  — Promotional codes are valid only for the period stated and cannot be applied retroactively to past orders.
  — Only one promotional code may be applied per order unless otherwise stated.
  — Promotions do not apply to items already marked as Final Sale unless explicitly stated.
  — We reserve the right to cancel or modify promotions at any time without prior notice.
  — Misuse or abuse of promotional codes may result in order cancellation and account suspension.
 
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14. FORCE MAJEURE
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We shall not be held liable for any failure or delay in performance of our obligations under these Terms if such failure or delay arises from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, supply chain disruptions, or global health emergencies.
 
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15. SEVERABILITY
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If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.
 
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16. ENTIRE AGREEMENT
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These Terms, together with our Privacy Policy and Returns & Exchange Policy, constitute the entire agreement between you and Shahtez Fashion with respect to your use of the Site and supersede all prior agreements and understandings, whether written or oral, relating to the same subject matter.
 
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17. CONTACT INFORMATION
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For any questions or concerns regarding these Terms:
 
  Business Name:  Shahtez
  Website:        shahtez.shop
  Email:          Info@shahtez.com

Our team responds within 2 business days, Monday through Friday, 9:00 AM – 6:00 PM (Eastern Time).