PRIVACY POLICY

YOUR PRIVACY MATTERS TO US
 
Shahtez Fashion ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it.
 
This policy applies to all information collected through our website shahtez.shop, as well as related sales, marketing, and customer service interactions.
 
Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our Site.
 
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1. WHAT INFORMATION WE COLLECT
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We collect the following categories of personal information:
 
A. Information You Provide to Us Directly
  When you place an order, create an account, contact us, or subscribe to our email list, you may provide:
 
    · Full name
    · Email address
    · Billing and shipping address
    · Phone number
    · Payment information (credit/debit card details — processed securely through third-party payment processors; we do not store full card numbers)
    · Order details and purchase history
    · Communications you send us (emails, messages, reviews)
    · Account username and password
 
B. Information Collected Automatically
  When you visit our Site, we may automatically collect:
 
    · IP address and approximate location (city/region level)
    · Browser type and version
    · Operating system and device type
    · Pages visited, time spent on pages, and links clicked
    · Referring URL (the website you came from)
    · Cookies and similar tracking technologies (see Section 5 below)
 
C. Information from Third Parties
  We may receive information about you from:
 
    · Payment processors (Shopify Payments, PayPal, Stripe)
    · Social media platforms if you interact with our ads or connect a social account
    · Advertising partners (Meta, Google) for ad performance and targeting
    · Review platforms where you submit a product review
 
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2. HOW WE USE YOUR INFORMATION
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We use the personal information we collect to:
 
Order Processing and Fulfillment:
  · Process, fulfill, and ship your orders
  · Send order confirmations, shipping notifications, and delivery updates
  · Handle returns, exchanges, and refund requests
  · Communicate with you regarding your order status
 
Account Management:
  · Create and manage your customer account
  · Save your preferences and shipping address for future orders
 
Customer Service:
  · Respond to your questions, concerns, and requests
  · Resolve disputes and troubleshoot problems
 
Marketing and Communications:
  · Send promotional emails, newsletters, and offers (only with your consent, and you may opt out at any time — see Section 7)
  · Show you relevant advertisements on social media platforms and search engines
  · Analyze the performance of our marketing campaigns
 
Site Improvement and Analytics:
  · Understand how visitors use our Site
  · Improve our website design, product offerings, and customer experience
  · Conduct internal research and analytics
 
Legal and Compliance:
  · Comply with applicable laws and regulations
  · Detect, prevent, and address fraud, unauthorized activity, or security issues
  · Enforce our Terms and Conditions
 
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3. HOW WE SHARE YOUR INFORMATION
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We do not sell your personal information to any third party.
We may share your information with:

Service Providers:
  We work with trusted third-party companies that help us operate our business. These include:
    · Shopify — our e-commerce platform and website host
    · Payment processors (Shopify Payments, PayPal, Stripe) for secure payment handling
    · Shipping carriers (USPS, UPS, FedEx) for order delivery
    · Email marketing platforms (e.g., Klaviyo) for sending emails with your consent
    · Customer service tools for support communications
    · Analytics providers (Google Analytics, Meta Pixel) for Site performance insights
  All service providers are required to keep your information confidential and may only use it to perform services on our behalf.
 
Business Transfers:
  In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
 
Legal Requirements:
  We may disclose your information if required to do so by law, court order, or government authority, or when we believe disclosure is necessary to:
    · Comply with legal obligations
    · Protect and defend our rights or property
    · Prevent or investigate possible wrongdoing
    · Protect the personal safety of our users or the public
 
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4. DATA RETENTION
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We retain your personal information for as long as necessary to:
  — Maintain your account and provide our services
  — Comply with our legal obligations (such as tax and accounting requirements, typically 7 years)
  — Resolve disputes and enforce our agreements
 
When your information is no longer needed, we will securely delete or anonymize it.
If you delete your account, we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention.
 
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5. COOKIES AND TRACKING TECHNOLOGIES
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We use cookies and similar tracking technologies to enhance your experience on our Site.
 
What Are Cookies?
  Cookies are small data files placed on your device when you visit a website. They help us remember your preferences and understand how you interact with our Site.
 
Types of Cookies We Use:
  Essential Cookies:
    Required for the Site to function. These include cookies that keep you logged in, maintain your shopping cart, and enable secure payment processing. These cannot be disabled.
  Analytics Cookies:
    Help us understand how visitors use our Site (pages visited, time spent, errors encountered). We use Google Analytics for this purpose.
  Marketing Cookies:
    Used to deliver relevant ads to you on other platforms.
    We use Meta Pixel (Facebook/Instagram) and Google Ads tracking for this purpose.
  Preference Cookies:
    Remember your settings and preferences (such as language or region) to improve your experience.
 
Managing Cookies:
  You may control and manage cookies through your browser settings. You can choose to disable cookies, but note that doing so may affect the functionality of our Site.
  You may also opt out of advertising-based tracking through:
    · Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
    · Meta Ad Preferences: facebook.com/ads/preferences
    · Network Advertising Initiative: optout.networkadvertising.org
 
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6. DATA SECURITY
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We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it, including:
  — SSL/TLS encryption for all data transmitted through our Site (indicated by "https" in the URL)
  — Secure third-party payment processing (we never store your full credit card number on our servers)
  — Password-protected account access
  — Regular security reviews of our systems and practices
 
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You use our Site at your own risk.
If you believe your account has been compromised, please contact us immediately at Info@shahtez.com.
 
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7. YOUR CHOICES — EMAIL MARKETING OPT-OUT
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We comply with the CAN-SPAM Act and applicable US email marketing laws.
If you have opted in to receive marketing emails from us, you may unsubscribe at any time by:
  — Clicking the "Unsubscribe" link at the bottom of any marketing email we send you, OR
  — Emailing us at Info@shahtez.com with the subject line "Unsubscribe"
 
Please allow up to 10 business days for your request to be processed. Note that even after unsubscribing from marketing emails, you will continue to receive transactional emails related to your orders (such as order confirmations and shipping updates).
 
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8. YOUR PRIVACY RIGHTS
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Depending on where you live, you may have specific rights regarding your personal information.
 
A. All US Customers
  Regardless of your state of residence, you have the right to contact us to:
    · Request access to the personal information we hold about you
    · Request correction of inaccurate information
    · Request deletion of your personal information (subject to legal and business retention requirements)
    · Request that we stop sending you marketing emails
 
B. California Residents (CCPA / CPRA Rights)
  If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
  Right to Know:
    You have the right to request that we disclose:
      · The categories and specific pieces of personal information we collect about you
      · The categories of sources from which we collect your information
      · The business purpose for collecting your information
      · The categories of third parties with whom we share your information
 
  Right to Delete:
    You may request that we delete the personal information we have collected from you, subject to certain exceptions.
 
  Right to Correct:
    You may request that we correct inaccurate personal information we hold about you.
 
  Right to Opt-Out of Sale or Sharing:
    We do not sell your personal information. However, we may share it with advertising partners (such as Meta and Google) for advertising purposes. You may opt out of this sharing by contacting us at Info@shahtez.com or by using the opt-out tools listed in Section 5.
 
  Right to Non-Discrimination:
    We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.
 
  How to Submit a California Privacy Request:
    Email us at Info@shahtez.com with the subject line: "California Privacy Request"
    We will respond to verified requests within 45 days.
    We may need to verify your identity before processing your request.
 
C. Virginia, Colorado, Connecticut, and Other State Residents
  Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws may have similar rights to those described above. Please contact us at Info@shahtez.com to exercise any applicable rights.
 
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9. CHILDREN'S PRIVACY
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Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at Info@shahtez.com. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
 
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10. LINKS TO OTHER WEBSITES
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Our Site may contain links to third-party websites (such as social media platforms, payment providers, or external blogs).
We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.
 
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11. SHOPIFY AS OUR PLATFORM
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Our store is built on Shopify Inc., a third-party e-commerce platform. Shopify processes certain data on our behalf in accordance with their own Privacy Policy, which can be found at: shopify.com/legal/privacy
 
By using our Site, you acknowledge that your data may also be processed by Shopify in accordance with their policies.
 
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12. CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons.
When we make material changes, we will:
  — Update the "Last Updated" date at the top of this page
  — Where appropriate, notify you by email or by placing a prominent notice on our Site
 
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
 
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13. CONTACT US — PRIVACY QUESTIONS
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If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please get in touch with us:
 
  Business Name:  Shahtez Fashion
  Website:        shahtez.shop
  Email:          Info@shahtez.com
  Subject Line:   "Privacy Inquiry"
 
We will respond within 5 business days for general privacy questions, and within 45 days for formal rights requests.